Returns Policy
Returns are accepted for new, unused, and unopened items within 30 days of delivery, with prior approval from Bill’s Tractor and Equipment. All approved returns are subject to a 25% restocking fee.
Customers are responsible for return shipping costs unless the return is the result of our error, such as receiving an incorrect or defective item.
No returns are accepted on electrical parts.
Special-Order Items – No Cancellations or Returns
Special-order items are ordered specifically for the customer from the manufacturer and are not eligible for cancellation or return once the order has been placed with the manufacturer. Please verify part numbers, model compatibility, and fitment before placing your order.
By purchasing a special-order item, you acknowledge and agree to these terms. Exceptions may apply if an item is defective, damaged in shipping, or shipped incorrectly by Bill’s Tractor and Equipment or the manufacturer.
Order Cancellation Policy
Orders may be canceled within two (2) days of placement, subject to a $10.00 cancellation fee.
Cancellations requested more than two (2) days after an order is placed may be subject to a 25% restocking fee. This policy does not apply to backordered items.
Once an order has been processed, shipped, or placed with the manufacturer as a special order, cancellation may no longer be possible. Special-order items cannot be canceled once ordered from the manufacturer.
Please contact us as soon as possible if you need to request a cancellation. All cancellation requests are subject to order status and the terms outlined above.
Refunds
Once an approved return has been received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original method of payment, less any applicable restocking fees.
Please allow up to four weeks for the full refund process. This includes return shipping time (typically 5–10 business days), processing time after receipt (typically 3–5 business days), and bank processing time (typically 5–10 business days).
If you have questions about a return or cancellation, please contact Bill’s Tractor and Equipment before sending any parts back.